I.A.U. Master of Science in Quality Management is designed
to provide managers and quality professionals with an in-depth
overview of the core elements of a comprehensive quality improvement
system. Moreover, it provides a glimpse at the leading edge
of quality as we enter into the next half-century of the quality
movement in the U.S. and other countries.
In today's environment, all members of the management team
are accountable for quality. Work directors, managers, and
others need to understand the principles and practices as
well as the tools and techniques of continuous improvement.
The Master of Science in Quality Management provides direction
for building or improving upon a system for continuous quality
series is ideally suited to executives, managers, and other
professionals who want to learn about continuous improvement
of their products, processes, and services within their work
teams, departments, or entire organizations.
· Quality Management Models
· Organizational Assessment Instrument
· Case Study / Class Project
· Capstone: The Business Incentives Quality Journey
· Product Development Tools
What You Will Learn
three-hour session follows an integrated sequence. The first
session introduces a model for continuous improvement, as
well as an assessment instrument to benchmark your organization
or department against "best in class". Subsequent
sessions focus on each of the core elements contained in the
model, demonstrating the application of each element and its
part in an overall quality improvement system.
of Quality Management
how sound quality principles can be a business strategy used
to increase your competitive advantage. A quality management
model and organizational assessment instrument will be presented
the Voice of the Customer
the importance of listening to the voice of the customer to
determine needs, wants, and expectations. Examine methods
for driving the voice of the customer throughout your organization.
an effective approach for translating customer needs, wants,
and expectations into your product and service features.
Product Development Tools
session will explore several tools for developing new products
and services, including value engineering/value analysis (VE/VE)
and failure modes and effects analysis (FMEA). The role of
using cross-functional teams in developing new products and
services will also be discussed.
Solving / Process Improvement Tools
when and how to use more of the primary tools in the quality
management toolbox: flowcharts, Pareto analysis, Ishikawa
diagrams, scatter diagrams, force field analysis, affinity
diagrams, and more.
Variation / SPC Applications
variation reduces waste and cost in any work process. Identify
special causes of variation in your manufacturing or service
process using statistical process control (SPC) concepts and
of Experiments and Six Sigma Techniques
how to apply the Taguchi method and the Six Sigma approach
to optimize work processes.
Systems and Assessment
some of the most widely used quality systems, including ISO
9000, QS 9000, and Malcolm Baldrige, with an emphasis on internal
and external auditing techniques.
Chain Quality Management
how to get the most from your suppliers by using three basic
quality improvement tools: performance measurement, closed
loop corrective action, and supplier risk assessment.
Leadership and High-Performance Teams
the leadership required to fully involve employees and to
create a climate of continuous improvement. Explore the main
influences on team performance and learn how to avoid the
problems that limit team achievement.
Study / Class Project
a carefully designed case study in small teams and develop
and present an action plan based on the tools, skills, and
knowledge presented throughout the series. An interactive
discussion will follow around the results of the organizational
assessment instrument and improvement plans developed by individual
The BI Quality Journey
first hand about a local organization's quest for quality,
including why, when, and how they got started; BI's quality
process; outcomes; and lessons learned throughout their journey
to winning the Malcolm Baldrige National Quality Award.
· Explore a practical, time-tested quality management
model applicable to both service and manufacturing organizations
· Benchmark your organization against other local organizations
· Interact with other professionals involved in quality
· Apply practical tools and techniques of quality management
to a working case study
· Gain insights into a local organization's approach
to quality management and winning the Malcolm Baldrige National
degree program is flexible, cab ne followed via distance learning
and can be tailored to the specific needs of the student.
Based on prior education and experience curriculum can be
adjusted. All curriculum must provide theoretical and applied
background in managerial disciplines as applied to quality
program - 48 quarter credit hours.
M.B.A. with an emphasis program - 66 quarter credit hours.
Ph.D. program - 60 quarter credit hours beyond a prior master's
Master of Science degree in Quality Management includes the
following courses. Students pursing a Ph.D. will be expected
to have completed like courses in their prior Masters degree(s)
or they will be required to incorporate these courses into
all degree programs will be tailored based on the students’
prior background. When approved, students may take appropriate
electives from other management programs.
BAC 510 Leadership Theory & Effective Management
v TQM 500 Introductory Managerial Statistics
v BAC 516 Introduction to Quality Management
v BAC 517 Theory & Practice of Quality Management
v BAC 518 ISO 9000:2000/ 14000 & Other Quality Systems
v BAC 519 Implementing Statistical Process Control
v TQM 504 Reliability, Availability, & Maintainability
v BAC 502 Production & Operations Management
v BAC 501 Program Management
v ARP 599 Advance Project (12 credits)
v ARP 600 Advance Project Research Report (9 credits)
510 - Leadership Theory & Effective Management
THEORY AND EFFECTIVE MANAGEMENT. Historical development of
leadership theory and supporting research, followed by examination
of contemporary leadership and research. Consideration of
past and contemporary theory provides a basis for defining
one's own personal leadership style. Contingency theories
of leadership as well as transformational, charismatic, and
visionary leadership are explored. Team Building examined.
500 – Intro. to Managerial Statistics
MANAGERIAL STATISTICS. Methods of collecting, analyzing and
interpreting data for managerial decision making. Topics include
data presentation, measures of central tendency, dispersion
and skewness; discrete and continuous probability distributions;
sampling methods and sampling distributions; and confidence
interval estimation of parameters and tests of hypotheses.
BAC 516 – Intro. to Quality Management
TO QUALITY MANAGEMENT. Design as a review of the universal
management functions and the evolution of the philosophies
of management. Course is designed as the initial in depth
exploration into the concepts and applications of the quality
517 - Theory & Practice of Quality Management
& PRACTICE OF QUALITY MANAGEMENT. Continues BAC 518 with
the study of quality management with an emphasis on the framework
that supports and the current applications of quality management
in the manufacturing and service industries. Customer relations,
quality circles, teams, supply chain management, and requirements
for national and international quality awards are examined.
518 - ISO 9000:2000/14000 & Other Quality Systems
9000:2000/14000 & OTHER QUALITY SYSTEMS. Designed to cover
the ISO language document-tation, and steps to corporate certification.
Addresses the integration of ISO 9000:2000 and ISO 14000,
new requirements and compliance guides. Other quality systems
519 - Implementing Statistical Process Control
STATISTICAL PROCESS CONTROL. Implementation of an overall
SPC program, with emphasis on how to manage a process throughout
the entire organization with the aid of tools and methods
for the improvement of quality. Topics include how to target
processes for SPC, conduct process capability studies and
maintain ongoing process control.
504 - Reliability Availability and Maintainability
AVAILABILITY AND MAINTAINABILITY. Discussion of maintainability
concepts relating to system effectiveness and support-system
design. Topics include basic mathematical concepts, design
concepts and data analysis used in quantifying availability,
maintainability and reliability as measures of operational
readiness and system effectiveness.
502 - Production & Operations Management
AND OPERATIONS MANAGEMENT. The translation of product and
service requirements into facilities, procedures and operating
organizations. Topics include product design, production alternatives,
facilities location and layout, resource requirements planning
and quality control.
501 - Program Management
MANAGEMENT. Addresses responsibility and authority of a program
manager and the integration of program functions in complex
organizational structures. Interpersonal relationships within
matrix organizations, as well as program conflict resolution
and organizational priorities are discussed.
ARP 599 - Advanced Project
Credits: 3.00 to 12.00
ADVANCED PROJECT. (Cross-listed as BAC 599). Students must
register with the Dean College of Business Administration
at least two months prior to the start of the term and provide
a program document detailing a project for approval that will
contribute to the amelioration of a societal issue or problem
in the students region and area of influence. Project summary
reports and documentation are required. (Requirement: Permission
of the dean.)
ARP 600 - Adv. Project Research Report
Credits: 3.00 to 6.00
ADVANCED PROJECT RESEARCH REPORT. (Cross-listed as BAC 600)
Students must register with the College Dean two months prior
to the start of the term. Minimum requirement include a formal
written research report based on ARP 599 Advanced Project.
Research report guidelines will be provided to the student.
(Requirement: Permission of the dean.)