The Interamerican University International Network System
Business > Degree Programs > Master of Quality Management

The I.A.U. Master of Science in Quality Management is designed to provide managers and quality professionals with an in-depth overview of the core elements of a comprehensive quality improvement system. Moreover, it provides a glimpse at the leading edge of quality as we enter into the next half-century of the quality movement in the U.S. and other countries.
In today's environment, all members of the management team are accountable for quality. Work directors, managers, and others need to understand the principles and practices as well as the tools and techniques of continuous improvement. The Master of Science in Quality Management provides direction for building or improving upon a system for continuous quality improvement.

Ideal Learner
This series is ideally suited to executives, managers, and other professionals who want to learn about continuous improvement of their products, processes, and services within their work teams, departments, or entire organizations.


· Quality Management Models
· Organizational Assessment Instrument
· Case Study / Class Project
· Capstone: The Business Incentives Quality Journey
· Product Development Tools

What You Will Learn
Each three-hour session follows an integrated sequence. The first session introduces a model for continuous improvement, as well as an assessment instrument to benchmark your organization or department against "best in class". Subsequent sessions focus on each of the core elements contained in the model, demonstrating the application of each element and its part in an overall quality improvement system.


Fundamentals of Quality Management
Learn how sound quality principles can be a business strategy used to increase your competitive advantage. A quality management model and organizational assessment instrument will be presented and discussed.


Strengthening the Voice of the Customer
Explore the importance of listening to the voice of the customer to determine needs, wants, and expectations. Examine methods for driving the voice of the customer throughout your organization.


Quality Function Deployment
Learn an effective approach for translating customer needs, wants, and expectations into your product and service features.


Product Development Tools
This session will explore several tools for developing new products and services, including value engineering/value analysis (VE/VE) and failure modes and effects analysis (FMEA). The role of using cross-functional teams in developing new products and services will also be discussed.


Problem Solving / Process Improvement Tools
Explore when and how to use more of the primary tools in the quality management toolbox: flowcharts, Pareto analysis, Ishikawa diagrams, scatter diagrams, force field analysis, affinity diagrams, and more.


Process Variation / SPC Applications
Reducing variation reduces waste and cost in any work process. Identify special causes of variation in your manufacturing or service process using statistical process control (SPC) concepts and tools.


Design of Experiments and Six Sigma Techniques
Learn how to apply the Taguchi method and the Six Sigma approach to optimize work processes.


Quality Systems and Assessment
Compare some of the most widely used quality systems, including ISO 9000, QS 9000, and Malcolm Baldrige, with an emphasis on internal and external auditing techniques.


Supply Chain Quality Management
Learn how to get the most from your suppliers by using three basic quality improvement tools: performance measurement, closed loop corrective action, and supplier risk assessment.


Participative Leadership and High-Performance Teams
Consider the leadership required to fully involve employees and to create a climate of continuous improvement. Explore the main influences on team performance and learn how to avoid the problems that limit team achievement.


Case Study / Class Project
Review a carefully designed case study in small teams and develop and present an action plan based on the tools, skills, and knowledge presented throughout the series. An interactive discussion will follow around the results of the organizational assessment instrument and improvement plans developed by individual participants.


Capstone: The BI Quality Journey
Hear first hand about a local organization's quest for quality, including why, when, and how they got started; BI's quality process; outcomes; and lessons learned throughout their journey to winning the Malcolm Baldrige National Quality Award.


· Explore a practical, time-tested quality management model applicable to both service and manufacturing organizations
· Benchmark your organization against other local organizations
· Interact with other professionals involved in quality management
· Apply practical tools and techniques of quality management to a working case study
· Gain insights into a local organization's approach to quality management and winning the Malcolm Baldrige National Quality Award


Program Description
This degree program is flexible, cab ne followed via distance learning and can be tailored to the specific needs of the student. Based on prior education and experience curriculum can be adjusted. All curriculum must provide theoretical and applied background in managerial disciplines as applied to quality management.


Program Curriculum
M.S. program - 48 quarter credit hours.
M.B.A. with an emphasis program - 66 quarter credit hours.
Ph.D. program - 60 quarter credit hours beyond a prior master's degree.

This Master of Science degree in Quality Management includes the following courses. Students pursing a Ph.D. will be expected to have completed like courses in their prior Masters degree(s) or they will be required to incorporate these courses into their program.

Again all degree programs will be tailored based on the students’ prior background. When approved, students may take appropriate electives from other management programs.

v BAC 510 Leadership Theory & Effective Management
v TQM 500 Introductory Managerial Statistics
v BAC 516 Introduction to Quality Management
v BAC 517 Theory & Practice of Quality Management
v BAC 518 ISO 9000:2000/ 14000 & Other Quality Systems
v BAC 519 Implementing Statistical Process Control
v TQM 504 Reliability, Availability, & Maintainability
v BAC 502 Production & Operations Management
v BAC 501 Program Management
v ARP 599 Advance Project (12 credits)
v ARP 600 Advance Project Research Report (9 credits)


Course Descriptions

BAC 510 - Leadership Theory & Effective Management
Credits: 3.00

LEADERSHIP THEORY AND EFFECTIVE MANAGEMENT. Historical development of leadership theory and supporting research, followed by examination of contemporary leadership and research. Consideration of past and contemporary theory provides a basis for defining one's own personal leadership style. Contingency theories of leadership as well as transformational, charismatic, and visionary leadership are explored. Team Building examined.

TQM 500 – Intro. to Managerial Statistics
Credits: 3.00

INTRODUCTORY MANAGERIAL STATISTICS. Methods of collecting, analyzing and interpreting data for managerial decision making. Topics include data presentation, measures of central tendency, dispersion and skewness; discrete and continuous probability distributions; sampling methods and sampling distributions; and confidence interval estimation of parameters and tests of hypotheses.

BAC 516 – Intro. to Quality Management

Credits: 3.00

INTRODUCTION TO QUALITY MANAGEMENT. Design as a review of the universal management functions and the evolution of the philosophies of management. Course is designed as the initial in depth exploration into the concepts and applications of the quality management philosophies.

BAC 517 - Theory & Practice of Quality Management
Credits: 3.00

THEORY & PRACTICE OF QUALITY MANAGEMENT. Continues BAC 518 with the study of quality management with an emphasis on the framework that supports and the current applications of quality management in the manufacturing and service industries. Customer relations, quality circles, teams, supply chain management, and requirements for national and international quality awards are examined.

BAC 518 - ISO 9000:2000/14000 & Other Quality Systems
Credits: 3.00

ISO 9000:2000/14000 & OTHER QUALITY SYSTEMS. Designed to cover the ISO language document-tation, and steps to corporate certification. Addresses the integration of ISO 9000:2000 and ISO 14000, new requirements and compliance guides. Other quality systems are addressed.

BAC 519 - Implementing Statistical Process Control
Credits: 3.00

IMPLEMENTING STATISTICAL PROCESS CONTROL. Implementation of an overall SPC program, with emphasis on how to manage a process throughout the entire organization with the aid of tools and methods for the improvement of quality. Topics include how to target processes for SPC, conduct process capability studies and maintain ongoing process control.

TQM 504 - Reliability Availability and Maintainability
Credits: 3.00

RELIABILITY, AVAILABILITY AND MAINTAINABILITY. Discussion of maintainability concepts relating to system effectiveness and support-system design. Topics include basic mathematical concepts, design concepts and data analysis used in quantifying availability, maintainability and reliability as measures of operational readiness and system effectiveness.

BAC 502 - Production & Operations Management
Credits: 3.00

PRODUCTION AND OPERATIONS MANAGEMENT. The translation of product and service requirements into facilities, procedures and operating organizations. Topics include product design, production alternatives, facilities location and layout, resource requirements planning and quality control.

BAC 501 - Program Management
Credits: 3.00

PROGRAM MANAGEMENT. Addresses responsibility and authority of a program manager and the integration of program functions in complex organizational structures. Interpersonal relationships within matrix organizations, as well as program conflict resolution and organizational priorities are discussed.

ARP 599 - Advanced Project
Credits: 3.00 to 12.00

ADVANCED PROJECT. (Cross-listed as BAC 599). Students must register with the Dean College of Business Administration at least two months prior to the start of the term and provide a program document detailing a project for approval that will contribute to the amelioration of a societal issue or problem in the students region and area of influence. Project summary reports and documentation are required. (Requirement: Permission of the dean.)

ARP 600 - Adv. Project Research Report
Credits: 3.00 to 6.00

ADVANCED PROJECT RESEARCH REPORT. (Cross-listed as BAC 600) Students must register with the College Dean two months prior to the start of the term. Minimum requirement include a formal written research report based on ARP 599 Advanced Project. Research report guidelines will be provided to the student. (Requirement: Permission of the dean.)

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